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General Questions

BIKE STOCK (EUNORAU):

We often have Eunorau stock available at our Phoenix Fitness main office in Lethbridge, Alberta - but bikes sell quick. If stock is not immediately available, we bring it in quick as a phoenix from the central Eunorau warehouse in Las Vegas, Nevada. In that case, it takes between 10-15 days to arrive in Lethbridge. Please keep this minor wait in mind when ordering your e-bike.

BIKE ASSEMBLY:

If you order a bike to be delivered within 80km of Lethbridge or opt for local pickup, the bike comes fully assembled. Note that bike assembly takes 1-5 days from the time of order if in stock or when the e-bike arrives in Lethbridge from the Eunorau warehouse.

However, if you order a bike to be delivered outside the Lethbridge area, the bike will be shipped via Freightcom (usually Canpar) unassembled and in the factory packaging. In this case, you may want to take the bike for assembly by a professional bike mechanic. The cost of assembly varies. To offset the assembly cost please email us at sales@phoenixfitness.ca to receive a $25 Discount Code for your bike to put toward assembly fees.